Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in MGN JEWELLERY pieces?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry?
To maintain shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in the MGN pouch provided.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Yes, all MGN JEWELLERY items come with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.